At Vectors, we’re always striving to enhance your experience across all of our apps. Ever since the introduction of FAQ for Confluence, we’ve worked on a host of new features and improvements designed to simplify knowledge sharing and streamline FAQ management. From a revamped user interface to powerful integrations and enhanced customization options, our goal has been to make FAQ for Confluence a reliable addition for your team.
Why the Price Adjustment?
Since our initial cloud release in 2021, we have maintained stable pricing to ensure the app remains affordable while consistently delivering value.
Additionally, during this period, our team has grown significantly, allowing us to accelerate innovation and provide better support. This all meant that a price adjustment is now necessary to continue enhancing the performance and functionality of FAQ for Confluence Cloud.
This ensures we can sustain ongoing improvements, foster innovation, and provide the high level of support you’ve come to expect.
What Has Been Added to FAQ for Confluence Cloud?
Here’s a look at some of the exciting new features we’ve introduced to make your FAQ management more efficient and impactful:
- Dedicated FAQ Listing Macro
You can now embed your FAQs directly within your Confluence pages. The macro is highly customizable and acts as gateways to your FAQ hub making it more accessible.
- Flexible Import Options: CSV and JSON
Seamlessly migrate or update FAQ content by importing it in bulk using either CSV or JSON formats. This feature streamlines transitions from other systems and ensures that your FAQ hub is always up-to-date.
- Public FAQs with Jira Service Management Integration
Expand the usability of your FAQs by making them public. With a simple integration with Jira Service Management, you can now publish FAQ articles directly on your customer portal, cutting down on repetitive support questions and improving user satisfaction.
- Enhanced Customization and Performance
We’ve introduced improvements to search capabilities, customization, and display options to align better with your specific needs.
Check out the app listing page to learn more about the new additions in FAQ for Confluence Cloud.
How We Plan to Invest Moving Forward
The price adjustment is part of our broader vision to establish FAQ for Confluence Cloud as a leading app in Atlassian Marketplace, and of course, enhance our customer support experience.
- Introducing More Features
We’re actively working on additional features to streamline the overall user experience and effectively respond to customer feedback.
- Leveraging AI
Expect smarter features powered by AI to help you organize and search FAQ content more effectively.
- Ensuring Optimal Customer Support
Our commitment to exceptional support remains unwavering. We’ll continue investing in resources to provide timely, effective assistance to all users.
Effective Date
The new pricing will take effect on February 1, 2025. For all new installations of the app from this date onward, the new rates will apply immediately. If you’re an existing customer, you’ll enjoy a 60-day grace period during which you can review and adapt to the pricing changes.
Updated Price List (FAQ for Confluence Cloud)
User tier | Current pricing (per month) | Revised pricing after 1st February 2025 (per month) |
1-10 | Free | Free |
100 | 25 | 50 |
250 | 55 | 110 |
1000 | 167.5 | 335 |
2500 | 317.5 | 635 |
5000 | 567.5 | 1010 |
7500 | 692.5 | 1260 |
10000 | 817.5 | 1485 |
15000 | 1067.5 | 1885 |
20000 | 1317.5 | 2235 |
25000 | 1567.5 | 2535 |
30000 | 1817.5 | 2835 |
35000 | 2067.5 | 3085 |
40000 | 2317.5 | 3335 |
45000 | 2567.5 | 3535 |
50000 | 2817.5 | 3735 |
60000 | 3317.5 | 4035 |
70000 | 3817.5 | 4335 |
80000 | 4317.5 | 4635 |
90000 | 4817.5 | 4835 |
100000 | 5317.5 | 5035 |
110000 | 5817.5 | 5135 |
120000 | 6317.5 | 5235 |
130000 | 6817.5 | 5335 |
140000 | 7317.5 | 5435 |
150000 | 7567.5 | 5535 |
Next Steps
If you have any questions or need clarification, don’t hesitate to reach out to our support team. We’re here to make this transition as smooth as possible and ensure you continue to enjoy the enhanced FAQ for Confluence experience.