FAQ for Confluence
Create your FAQ hub inside Confluence
Facilitate both the creation and access to frequently asked questions and answers across your Confluence site.
One FAQ tailored for your team’s needs
Build your FAQ hub
No knowledge base is complete without a dedicated FAQ section. More often than not, we see teams use the native expand macro to include questions and answers within their Confluence pages. Although convenient, such macros are not designed to manage FAQs at a larger scale.
FAQ for Confluence helps you further build on your knowledge base. You can include questions and answers, classify them by page and category.
Simplify employee onboarding
Upon starting, new hires have questions which existing employees will have to answer. A one off interaction is not a big deal, but constant back and forth certainly is.
FAQ for Confluence gives both new hires and team members a common place where they can ask, retrieve, and store FAQs. This significantly saves time, ensures accurate answers.
A shared FAQ hub for support teams and customers
Great customer support is all about responsiveness, accuracy, and self-service.
With FAQ for Confluence, your support team can build an FAQ hub where they can add, access and update frequently asked questions. Not only that, but FAQs can be integrated within Jira Service Management, allowing customers to retrieve answers directly. This ensures quick resolution times, and reduces the number of support tickets.
Your specialized solution for FAQ management
A seamless creation experience
A simple yet intuitive experience allowing you to add, classify, and manage FAQs.
Topics & categories
Classify questions by topics and categories making them easier to access.
Advanced search & filtering options
Easily search questions and answers with the built-in search function or Confluence search.
Embed FAQs
Make your FAQs easy to access from within your Confluence pages with the listing macro.
Import & export
Quickly migrate existing FAQs or share them in different formats including CSV and JSON.
Featuring FAQ articles inside Jira service management
Display FAQ articles directly within Jira Services Management
More resources to help you master FAQ for Confluence
Tutorials
See FAQ for Confluence in action with real-life examples and use cases.
Documentation
Access our documentation hub for detailed step-by step guides and troubleshooting articles.
Let’s get started
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